TERMS AND
CONDITION

REVISION & POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours. Any changes/revisions requested after the logo/website designs are finalized will be treated as a new order and might charge separately.

TURN AROUND TIME

Iconic Web Agency has 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 3 working days, For example:

• Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

REFUND POLICY

Iconic Web Agency refund policy will be nil if:

You have chosen a special package or received any discount.

The primary design concept has been approved.

You have demanded unrealistic revisions.

The cancellation has been made due to reasons non-related to the company.

The company has not been contacted for more than 2 weeks of project.

Company’s policies, or policy, have been violated.

Other company or designer has been approached for the same project.

The creative brief is lacking in required information.

A complete design change has been demanded.

The claim has crossed the given ‘request for refund’ time span.

The business is closing or changing name or business.

Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.

If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle. The client will not be entitled to any refunds after 7 days, from the date of purchase.

Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.

In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Refund requests will not be entertained once the logo/website designs are approved.

A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

Note: Iconic Web Agency holds all rights to reject any project or cancel the contract whenever it seems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Iconic Web Agency. The company will be the rightful owner of the designs

Iconic Web Agency’s Refund Policy will be Void if;

• You have chosen a special or a custom package.
• The primary design concept (for any service) has been approved.
• The Logo has been finalised.
• The website has been designed, developed and deployed live.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the project.
• The company has not been contacted for more than 2 weeks within the timeframe of initial 30 to 45 days.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If the Project has been on-board for more than 25 days, and prospects have been made according to the clients requirements. The client then will be entitled for a 50% refund, if the project exceeds 35 days, the client will be entitled for a 30% refund.
• Once a client has accepted multiple sets of revisions (for any service),
  • The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
  • The refund approval will be at discretion of Iconic Web Agency's Management. 
  • Management's decision on the matter will be final.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: Iconic Web Agency hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Web Designs Prime. The company will be the rightful owner of the designs.

Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:

• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificates
• Website Domain Purchase.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google Adwords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction the Iconic Web Agency management after review the project may choose to offer a partial refund to the client.

CLAIM YOUR REFUND

To claim your refund in accordance with our refund policy, follow the following steps:

ALL REFUND REQUESTS WILL BE FULFILLED AS PER THE FOLLOWING ARRANGEMENT:

• Dialing our Toll Free Number +1 (206) 317-1665 and speak with your respective Project Manager to initiate a refund.
• Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
• Sending us an Email to initiate a refund.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process which generally take 20-25 Working Days.

After you have received your refund, you will not have any rights to any designs/source code submitted by Iconic Web Agency, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality 

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted

WE OFFER SATISFACTION GUARANTEE

• Our unlimited revisions policy is to make sure that you are satisfied.
• We aim at exceeding your expectations and strive to accomplish it.
• We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package)

DELIVERY POLICY

• The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
• The turnaround time will be according to the package, the minimum time required is 2 business days.
• In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

Iconic Web Agency keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

DISPUTE/CHARGEBACK POLICIES FRAUDULENT

Our company do not charge any credit/debit card without customer authorization & customer always pay us through the payment link generated from merchant and our company do not support any fraudulent activities.

PRODUCT NOT RECEIVED

Customers claiming Product not received during the time frame when Project is still going on with the company, and if there is any delay in delivery because customer changed their requirements of project or any kind of delay occurred from customer even once for any reason, our company is not responsible to deliver it within the time frame decided in the start of project, as it is clearly mentioned in our T&C that “Change of Requirement” (Can effect on Time & Cost of projects). If still they do not want to continue then they need to submit cancellation with valid reason, & it will be reviewed by our QA team and offered partial refund if customer is eligible for it according to our mentioned T&C`s

PRODUCT/SERVICE UNACCEPTABLE

If customer claims that product is unacceptable then we do not process anything without customer`s approval, once design is approved then customer can’t claim product unacceptable or damage, as we also provide unlimited revisions for design/development until we resolve customer’s query, we also recreate it from scratch to keep customer satisfaction on priorities basis, We have a dedicated team working for every project so customer cannot claim a full reimbursement on a project claiming Product unacceptable. Additionally, we do not provide any product in hard form, & our service is always open to redo it if they are not satisfied during a limited time frame.

CREDIT NOT PROCESSED

Customer can only claim credit not processed if the refund is committed by the Company’s Billing or Customer Care in written and we have not processed it on given time frame.

GENERAL/OTHER

If any dispute occurs in general/other terms then we do not entertain change of mind from customer as company invest their resource to provide services to customer. We care for our company image so to resolve any kind of issue we always provide refund resolutions in case of any dispute between Company & Customer, For More Information Reach Us Out at support@iconicwebagency.com

COMMUNICATION POLICY

• YOU agree that Iconic Web Agency is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. “..@moderndesignexperts.com” or/and any toll free number that is not mentioned on our website. Iconic Web Agency should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Iconic Web Agency Works Website.
• We are not responsible for any damages caused due to other contact details not provided by us.
• Project activation charges will apply if client fails to respond over a period of 25 days.
• We take full responsibility of all the information provided through our official domains.